|☑️ What the service was?|
☑️ When you received it?
☑️ Who you were with?
☑️ How you felt about it?
NOTE – You have one minute to think about what you are going to say, then you’ll have to talk about the topic for one-to-two minutes. A paper and a pencil will be given so that you can make some notes if you wish.
Describe a good service you received
For easier understanding, I have divided this IELTS Speaking Cue Card Describe a good service you received into three parts – Introduction, Questions, and Conclusion.
Introducing a good service
When I think of service experience, there are number of companies that are coming to my mind. Because for all these years I’ve consumed a lot of services.
What the service was?
But today, I’d take this opportunity to talk about my recent dining experience where I was amazed with the professional work ethics at the place. The service that I availed was their recently introduced table service – where customers can place orders using the self-service kiosks/mobile phones, customize their own burger before finalizing the order and skip the front counters. The food is served directly at the table.
When you received it?
Actually, last week, It was my manager’s birthday. So we planned to host the evening at the Mcdonalds, Chandigarh. This made us all super excited!
Who you were with?
I was accompanied by some friends and work colleagues. From the moment we walked in, the waiters were polite, approachable and attentive; nothing was too much to ask. In fact, they made us feel at home.
Then one waiter came to our table and asked us if we are using any digital payment service, to that I said “Yes”. Then, he briefed us about quick, contactless and fully customisable table service. He guided me throughout the process and as a result I successfully placed the order without even moving an inch from my seat. Burgers, French Fries and Soft-drinks arrived at our table in no time, and we ate like pigs till our soul satisfied.
How you felt about it?
I knew Mcdonalds always take due cognizance of customer needs. So I was pleased to see my favourite restaurant adapting to the new norms of social distancing. I felt extremely happy and rated the service 5 out of 5. This would definitely be an unforgettable memory because we took so many pictures inside the restaurant and it was the best service experience I’ve ever received.
Concluding the cue card
In the end I’d just tell you that…Going to Mcdonalds is one of my keenest pleasures. Meeting someplace with old and new friends, ordering fries, eating burgers, surrounded by strangers, I think is the core of what it means to live a civilised life.
Following are the probable set of IELTS Speaking Part-3 follow up questions that could be asked in Describe a good service you received cue card:
What do you think of the relationship between companies and consumers?
According to me, Consumers have human-like relationships with the brands. When a brand has built up trust in its customers, brand loyalty begins. If customers find a product they can believe in, then they will be loyal to brands. Thus, it is not surprising that the leading companies in the world like Apple, Amazon also have the most loyal customers.
As a customer, what kinds of services would you expect to receive from a company?
I feel that a company must remain trustworthy and deliver what they commit. For example, if companies make promises like one-day delivery, then the delivery must be done in the stipulated time. In addition, if the product provided doesn’t keep up to the standards promised, the company should apologise and reimburse the customers.
What kind of jobs involve coping with the public?
Broadly, most sales and marketing jobs involve the most public centric approach. Apart from them, Services such as automobile workshop, product installations, healthcare, and teaching also involve day-to-day public interactions. Although internet swallowed a huge share of face-to-face services, still large number of jobs entail coping with the public.
Why should companies react quickly when customers have difficulties?
I think it is important to proactively deal with consumer complaints and difficulties because it can easily erode the brand loyalty. According to conventional wisdom, customers are more loyal to firms that go above and beyond. Reducing response times and responding to your customers with helpful and relevant information is the key to customer service success today.
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I hope it gives you some realistic idea on how to carry a conversation around Describe a good service you received IELTS Cue card topic. However, it is strongly advised not to reproduce the same answer during the exam, as it may be used by many of our readers on the site. You should rather reformulate and personalise your answer.
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ALL THE BEST !
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